Discuss how E-commerce can reduce cycle time, improve employees' empowerment and facilitiate customer support

Reduce cycle time
Before E-commerce, by using traditional commerce they were spending a good deal of time and money entering these data into their computers, printing paper forms, and then re-entering the data on the other side of the transaction. Although the purchase order, invoice, and bill of lading for each transaction contained much of the same information such as item numbers, descriptions, prices and quantities - each paper form had its own unique format for presenting that information. By creating a set of standard formats for transmitting that information electronically, businesses were able to reduce errors, avoid printing and mailing costs, and eliminate the need to re-enter the data.
Electronic Commerce has brought the solution to this problem and drastically altered the structure and process for business transactions across networks.
Improve employees's empowerment
Employees can defined as an important resource in one organization which especially at the front line because they can bought impact to the performance of personnel and business which can imporove the productivity by provided with computerized decision aids in order to make their own decision by improve empowerment of employees can enable them to manage and edit critical details about e-commerce activities. Employees are given the authority to make customer satisfy, do it quickly, and helping to increase customer loyalty. E-commerce allows the decentralization of decision making and authority via empowerment and distribution system.
Facilitate customer support
E-commerce brings more convenience to customer and facilitates customer support. The common facilitate customer support in a company website is FAQ. customer can write their unsatisfied and complaint through FAQ to the company. In addition, still had few facilitate customer support like technical support, delivery service and so on. It salso allows customers to interact with other customers in electronic communities and exchange ideas as well as compare experiences.