E-Government in Malaysia: Its implementation so far and citizen’s adoption strategies

THE IMPLEMENTATION OF E-GOVERNMENT OF MALAYSIA

In 1997, the Malaysian government launched the Electronic Government initiative, generally known as e-Government to lead the country into the Information Age. Malaysia has so far implemented systems known as seven main projects such as Electronic Procurement (eP), Project Monitoring System (PMS), Electronic Services System (E-services), Human Resource Management Information System(HRIMS), Generic Office Environment (GOE), E-Syariah and Electronic Labour Exchange (ELX). Besides these seven main projects, an online service was introduced to increase the ease and efficiency of public service to people. Among others were Public Service Portal (myGovernment), e-Tanah, e-Consent, e-Filing, e-Local Government (e-PBT), e-Kehakiman, Custom Information System (SMK), Pensions Online Workflow Environment (POWER), and Training Information System (e-SILA).

THE CITIZEN’S ADOPTION STRATEGIES

E-Government form an emerging field, which is rapidly gaining attention and importance. Citizens expect and demand governmental services with a high degree of quality, quantity, and availability in a 24-hour, seven-days-a-week, and year-round fashion. Governments all over the world are developing information systems and electronic services that have the capacity to meet these emerging service needs and demands of citizens and other clients. Results show that perceived ease of use, compatibility, and trustworthiness are significant predictors of citizens’ intention to use e-Services and that perceived reactive advantage, perceived image, perceived compatibility, perceived usefulness, and relative advantage are significant elements of e-Government adoption. The government must also concern about information quality and system quality. Besides that, accuracy, relevancy and completeness are also important and were more significant than timeliness and precision. Efficiency was the most significant factor.